Careers

Provides ongoing access to medication assistance through programs including the HIV Drug Assistance Program, compassionate care, Medicare Part D, and/or the Tulsa CARES Prescription Assistance Program.  Works to keep clients who are already established in medical care retained in medical care.

Explicit Obligations:

·         Complies with the Care Coordination Program Policies and Procedures as established by Tulsa CARES.

·         Complies with agency policies and procedures as established by Tulsa CARES.

·         Submits suggestions for changes to program policies and procedures as received and needed to the Director of Programs.

·         Supports an environment of health and wellness in accordance with the agency’s philosophy of care.

·         Consults with case management team to ensure HIV Drug Assistance Program application requirements are followed.

• Works as part of an interdisciplinary case-management, nutrition, housing, and mental health team to meet the needs of the entire person.

Specific Tasks:

·         Conducts HIV Medication Assistance Navigation Program intakes.

·         Assesses client medication assistance needs and makes referrals to insurance navigator when appropriate for ACA insurance enrollment assistance.

·         Each month, reviews the Tulsa CARES audit spreadsheet to identify clients with paperwork that is within 45 days of expiration.

·         Coordinates insurance enrollment reminder mailings for all Tulsa CARES clients participating in insurance plans through the health insurance exchange or Medicare Part D.

·         Co-facilitates quarterly client information classes with regards to medical insurance adherence

·         Facilitates collaboration with other HIV case management agencies with regards to Marketplace enrollment events.

·         Ensures that client access to medications is uninterrupted, within the scope of the care coordinator’s

abilities, which includes HIV Drug Assistance Program application assistance and maintenance, compassionate care applications, and Tulsa CARES prescription assistance program.

·         Conducts semi-annual screenings to identify clients in need of transition to intensive case management.

·         Participates in interdisciplinary staffing meetings and monthly case management meetings.

Skill Requirements:

·         Must have time-management and organizational skills to prioritize and address multiple client needs.

·         Knowledge of Medicare, Medicaid, private insurance and other third-party payment systems.

·         Knowledge of database, spreadsheet, Internet, and word processing software.

·         Must have ability to collaboratively work with a variety of health and/or social service organizations to enhance the HIV Continuum of Care.

·         Must have ability to maintain professional records through timely documentation.

·         Must have effective written/verbal communication skills.

·         English/Spanish bilingual ability preferred.

Physical Requirements:

·         The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee must frequently lift and/or move up to 10 pounds.

Experiential Requirements:

·         At least 2 years of health benefits and counseling experience preferred.

·         Experience working with those living in poverty, with HIV/AIDS, with other chronic health conditions, and/or with history of mental health or substance abuse

Educational and Licensure Requirements:

·         Bachelor’s degree from an accredited university preferred

·         Must maintain current driver’s license and any relevant licenses or certifications

·         Obtain and maintain CAC certification for the Health Care Marketplace

·         Must attend a minimum 16 hours of relevant continuing education per year

Provides direct housing intensive case management services to eligible clients.  Also maintains a case load of traditional intensive case management clients to support the entire Care Coordination team. Ensures grant/contractual requirements are met and is responsible for the smooth delivery of housing intensive care coordination services on a day-to-day basis.

Explicit Obligations:

·         Complies with the Housing and Care Coordination Program Policies and Procedures as established by Tulsa CARES.

·         Complies with agency policies and procedures as established by Tulsa CARES.

·         Submits requests for changes to program policies and procedures as needed to the Director of Programs.

·         Complies with all contract components according to federal, state, and local regulatory guidelines.

·         Supports an environment of health and wellness in accordance with the agency’s philosophy of care.

·         Ensures that all mandatory documentation of services is completed in a timely manner and all data reports reflect services rendered.

·         Oversees long-term housing assistance program expenditures to ensure expenditures are within program budget allowance and grant reporting.

• Works as part of an interdisciplinary case-management, nutrition, housing, and mental health team to meet the needs of the entire person.

Specific Tasks:

·         Screens all prospective clients for program eligibility per guidelines; ensures all eligibility documentation is in order prior to providing client with financial assistance.

·         Responsible for co-facilitating required reporting, monthly and annually.

·         Upon intake, and once annually, fully orients each client to the housing program objectives and client rights and responsibilities as a housing program participant.

·         Provides annual Housing Quality Standards inspection for clients.

·         Generates a client care plan based on service need level findings, client priorities, and program outcome objectives through client-centered and motivational interviewing techniques.

·         Reinforces importance of client engagement in regular medical care, utilizing appropriate client-centered and motivational interviewing techniques; notifies primary case manager if client is not actively engaged in regular medical care.

·         Ensures that client’s housing status is maintained or improves along the housing stability spectrum, within the scope of the care coordinator’s abilities.

·         Submits referrals to outside providers as necessary; follows up on referrals to ensure client needs were met by the referral.

·         Ensures that client access to medications is uninterrupted, within the scope of the care coordinator’s abilities.

·         Works with clients to improve health literacy.

·         Works with clients to improve financial literacy as needed, including basic budgeting skills, which may include referrals to debt reduction and consumer credit agencies.

·         Works with clients to improve client familiarity with landlord-tenant law, as necessary.

·         Maintains contact with the client as indicated in the care plan to ensure the client’s housing plan of action and other housing and case management forms are up-to-date.

·         Maintains relationship with landlords for housing success.

·         Co-facilitates housing info series for clients at least twice annually.

·         Promptly documents all relevant information in appropriate databases in a thorough and accurate fashion.

·         Conducts formal internal chart audits quarterly.

·         Prepares monthly reports and submits data as needed to appropriate administrative staff and outside funding sources, including data required for grant reporting.

·         Actively prepares for, and participates in case staffing and case management meetings.

·         At least annually, reassesses program’s ability to meet housing needs of the client population and submits recommendations for any changes in service delivery to the Director of Programs.

·         Performs other duties as assigned by the Housing Program Coordinator, Director of Programs and the Chief Executive Officer.

Skill Requirements:

·         Motivational interviewing techniques.

·         Able to teach basic budgeting concepts to housing clients.

·         Knowledge of database software; spreadsheet software; Internet software and word processing software.

·         English/Spanish bilingual ability preferred.

Physical Requirements:

·         The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee must frequently lift and/or move up to 25 pounds.

·         Must be able to travel with dependable transportation.

Experiential Requirements:

·         Housing program and/or financial counseling experience preferred.

·         Experience working with those living in poverty, with HIV/AIDS, with other chronic health conditions, and/or with history of mental health or substance abuse is preferred.

Educational and Licensure Requirements:

·         Bachelor degree from an accredited university in social work or a related field.   Master’s degree is preferred.

·         Must maintain current driver’s license and any relevant licenses or certifications.

·         Must maintain certification to perform Housing Quality Standards inspections.

·         Must have up-to-date training in HOPWA program standards, either through self-study or formal training.

·         Must attend a minimum 16 hours of relevant continuing education per year.